Earning the CSA ServiceMark is a clear signal to customers that they are the most valuable asset of your business. Start the journey here.

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Enabling to excel

Part of having enrolled your outlet(s) into the CSA programme enables you to benefit from the quality service training courses we provide over the course of the year. These customer service training courses are tailor–made to equip your frontline and supervisory staff with the necessary skills and techniques to step up and work towards ensuring that the outlet becomes a recognised service leader in the retail industry.

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Measuring to succeed

With your membership you will automatically start to benefit from receiving continuous up-to-date data related to the peformance and perception about your outlet. This data will be provided from the mystery shopping studies and customer satisfaction surveys we will carry out for each outlet. At CSA we believe that measuring and identifying customers’ expectations and motivations will create superior value.

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The Power of Knowledge

Information is a resource on its own, as well as an asset to others. It falls within the resource hierarchy which starts with data, which leads to information, coming together as knowledge, and resulting in wisdom. We offer you the chance to remain up-to-date with the new techniques,skills, literature and insights that are daily available to help you remain abreast and compete successfully through service excellence.

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The bigger challenge: Service Culture.

The upcoming EY conference happening at the Westin Dragonara Resort today is an excellent platform for think-tank ideas to be shared, analysed and discussed about how Malta can tap into new investment opportunities. The line up of international speakers and local experts is sure to generate a synergy of business ideas that can only further

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Customers are our business

Everyone goes into business to make a profit but what I’ve learned over the years is that if you want to make a profit tomorrow, the main thing today must be having profitable customers who stay with you for a long time. It makes sense, doesn’t it? If you made money from every one of

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